Privacy Policy

The Creator Lounge ("we," "us," or "our") operates the website thecreatorlounge.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Personal information you provide: when you fill out our contact form or book a tour, we collect your name, email address, phone number if provided, and any message you include.

Automatically collected information: when you visit our website, we may collect your IP address, browser type, device information, pages visited, and referring URL.

Cookies and tracking technologies: we use Google Tag Manager and Google Analytics 4 to understand how visitors interact with our website.

• Respond to inquiries and schedule tours
• Communicate about services, promotions, and updates
• Analyze website usage to improve our site and services
• Comply with legal obligations

We use third-party services that may collect data on our behalf, including Google Analytics 4, Google Tag Manager, Google Maps, and Meta Pixel. These services have their own privacy policies governing the use of your information.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

Under PIPEDA, you have the right to access, correct, or delete your personal information held by us. You may also withdraw consent for us to use your information at any time.

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.